Results Require Solutions
Services We Provide
Our customer support teams excel through a blend of skilled personnel and advanced technology, ensuring prompt and effective query resolution. With a focus on customer satisfaction, streamlined processes, and continuous improvement, we consistently deliver a superior support experience.
We leverage advanced AI technology to efficiently manage teams, ensuring peak performance, ultimately benefiting both your organization and your customers.
Technology Backed Operations
We partner with top workforce management tools to prevent costly overstaffing and customer service issues caused by understaffing, ensuring your financial health and customer satisfaction.
Intelligent Workforce Management
We ensure exceptional customer experiences through a blend of human and AI QA, enabling effective communication and valuable insights into support.
Advanced Quality
Assurance
We provide clients with efficient service solutions by combining chatbots, IVRs, and strategic technology partnerships. Balancing tech and human expertise to boost operations .
Chatbot and IVR
Integrations
Customer-Focused
Tech-Based
Our Mexico-based team excels in advanced English proficiency and expertise across all services. Leveraging our nearshore location, we gain a competitive edge, enhancing service quality through a deep understanding of American culture. Rooted in reliability, intelligence, and customer obsession, we offer tailored solutions aligned with the demands of the American market.
We Speak
Your Language
The SonrisaCX team comprises seasoned professionals with a wealth of expertise in customer experience. Our collective experience spans diverse industries, including e-commerce, insurance, healthcare, energy, fintech, and telecommunications. We take pride in our extensive track record of collaborating with both startups and mature companies.
SonrisaCX takes pride in providing its team members with the flexibility of remote work, prioritizing the preservation of their work-life balance. By offering competitive pay and outstanding benefits, we aim to ensure the well-being and satisfaction of our employees. This commitment directly translates into the dedication and happiness of our team, ultimately enhancing the quality of services they deliver to your customers.
Partnering with SonrisaCX immediately grants you the advantage of a bilingual team. With all our team members fluent in both Spanish and English, there's no need to seek multiple partners to cater to your Spanish and English-speaking customer bases. Moreover, leveraging the diverse population in Mexico, we extend our support to additional languages like French, Mandarin, and German, providing you with comprehensive and dedicated multilingual assistance.
Every SonrisaCX team member undergoes a rigorous recruitment process that meticulously evaluates their technical proficiency, customer service skills, English proficiency, and emotional maturity. These filters ensure the formation of a team that excels in both written and spoken English, with minimal to no accents. We extend an invitation to our clients to meet prospective team members, fostering confidence in the high caliber of employees we are committed to delivering.
Our team members boast extensive experience in delivering support through a diverse array of channels. Whether it's via phone, chat, email, text, or social media, our versatile team is well-prepared to assist your customers using their preferred contact methods.
We are confident in our ability to significantly decrease your departmental spending, generating savings across various critical aspects, including labor, employee benefits, HR, recruiting, operations, facilities, hardware, training, and quality assurance. The cost of our services is flexible, adapting to the specific needs of our clients. We recommend initiating a conversation to thoroughly review your requirements and collaboratively identify the best-suited solution.
Our remarkable growth, coupled with highly competitive salaries and outstanding employee benefits, propels our ongoing recruitment of expert CX professionals. This enables us to assemble a dynamic team prepared to commence training within an expedited time frame of 1 to 3 weeks, depending on the team's size.
SonrisaCX continuously seeks to enhance our team with exceptional talent! For inquiries regarding employment opportunities, please reach out to us at info@sonrisacx.com.
